Job Overview:

A Pool Status or On-Call Pet Care Attendant attends to and cares for pets such as dogs, cats, birds, and other pets within a (24)
hour notice at our KENL INN facility. Great opportunity for high school and college students to pick up a few hours a month with
great pay. Job requirements may be cleaning and maintaining pet areas, taking dogs on nature hikes or managing our daycare yards
while the dogs are outside. Reports to Kennel Supervisor or Manager, for proper direction, interpretation, and evaluation. Maintains
and guarantees KENL INN, INC. quality and safety standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

● Provide water for pets according to schedule and instructions
● Cleans and disinfects pet areas
● Transfers pets between quarters and adjusts controls to regulate temperature and humidity of pets’ quarters.
● Maintains pet enclosures, fenced yards, hiking equipment, and other KENL INN property as assigned
● Plays and hikes with pets and summarizes activity on forms provided for pet owners.
● Attends Company sponsored training events targeted for continuing personal and professional growth and development.
● Observes safety and security procedures, determines appropriate action beyond guidelines, and reports potentially unsafe
conditions.
● Operates equipment as per operation guidelines and uses materials properly. Reports to Supervisor any failure to adhere to state,
federal, or county regulations, and/or KENL INN, INC. work ethics and standards.
● Reports to Supervisor any deviation from scheduling or quality of service that may become a potential liability or result in client
complaints.
● Performs related work as required.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES

● Ability to work at short notice, due to call-offs and when current associates are sick

● Ability to properly handle, exercise, and control a variety of pets.

● Ability to effectively present information in one-on-one and small group situations to customers and other employees.

● Ability to apply common sense and understanding to conduct detailed written or oral instructions.

● Ability to add, subtract, multiply, and divide.

● Ability to solve problems involving a few concrete variables in standardized situations.

● Skilled at working with a diverse group of co-workers

● Strong organizational skills and the ability to multi-task.

● Must be able to work independently, under pressure meeting client demands and company timelines.

● Ability to maintain confidentiality of customer and company information, including personnel matters

● Ability to adjust or adapt to a variety of personalities and work habits.

● Knowledge of KENL INN Code of Ethics, Pet Care Code of Ethics, KENL INN policy, law, and ability to implement principals

and regulations within job duties and interactions

● Must be able to communicate and handle conflict in a professional manner

● Ability to accept feedback and contribute to building a positive team spirit

● Ability to wear personal protective equipment and uniforms as required to maintain safe working conditions

Hourly Rate - $15.00 + Gratuities

Job Overview:

The PM Kennel Supervisor is responsible for supervising all nightly animal care in the daycare, lodging sections and administrative duties in support of these functions. Additionally, they are responsible for supervising the Pet Counselors and ensuring the maintenance, cleaning and care of the pet center. The Kennel Supervisor reports to the Kennel Manager.

Primary Duties

1. Animal Care
   
   a. Our priority is compassionate care for the animals that are in our center by minimizing stress, ensuring safety and care as outlined in company procedures. Ensure consistency in animal care by all counselors and effective communication between shifts.
   b. Troubleshoot dog behavior issues and staff handling problems. Utilize basic obedience skills with problem dogs.
   c. Troubleshoot dog care issues and staff handling problems. Take steps to resolve feeding/elimination/stress issues timely.
   d. Work with clients and company management/Professional Dog Trainers to resolve dog behavior issues.
   e. Monitor dog incident reports and escalate continual issues to management.
   f. Ensure all Pet Counselors follow pet care schedule daily for consistent care.

2. Managing Staff Performance
   
   a. Work with Pet Counselors in planning daily duties and completion of all planning reports. Hold regular team huddles to facilitate communication and teamwork
   b. Monitor Pet Counselors supervising dog daycare playgroups to ensure procedures are properly followed, daily schedule is adhered to, and constructive feedback is provided to as needed.
   c. Monitor Pet Counselors boarding, cat boarding to ensure procedures are properly followed and constructive feedback is provided to as needed.
   d. Monitor pet care and cleaning paperwork to ensure proper completion of duties and procedures are followed.
   e. Maintain procedures for all kennel functions making changes as needed and proposing new procedures to management.
   f. Establish with manager key performance targets for key procedures and tasks. Monitor compliance to performance targets by counselors.
   g. Assist in annual performance reviews for Pet Counselors.
   
3. Training Pet Counselors
   
   a. Maintain training checklist to ensure it reflects all duties required to complete staff training.
   b. Train new staff in accordance with training checklist.
   c. Ensure regular checks on work performed to ensure consistency, quality and proper following of procedures by all staff.
   d. Provide positive feedback & performance improvement suggestions to staff and for new staff make training adjustments as needed.
   
4. Staff Administration
   
   a. Adjust staffing schedule based on pet volumes as determined from daily planning worksheets.
   b. Perform staff interviews with Kennel Manager, and selection as outlined in Company Handbook.
   c. Document recurring staff performance issues on proper forms and counsel staff as outlined in Company Handbook.

Other Job Duties

1. Management Projects
   a. Review daily and weekly reports for incomplete assignments & issues and work with coordinators to resolve.
   b. Monitor supply levels to ensure proper & timely reporting of items needed for purchase. Work with other Supervisors and Kennel Manager to ensure stock does not run out.
   c. Prepare and submit monthly management report for assigned area as scheduled
2. Administrative
   a. Restock staff forms as needed.
   b. Ensure management employee file is complete and HR paperwork processed as per Company Handbook.
3. Ensure weekend and holiday teams are prepared to handle pet and client issues as required. Serve as first line escalation for pet or facility emergency issues.
4. Other duties as assigned

Minimum Experience, Skills, Certification or Academic Background Required

1. High school graduate
2. Excellent oral & good written communication skills
3. Previous pet care work experience demonstrates dependability.
4. 2 years’ experience supervising staff in a hospitality industry setting
5. Dog training experience preferred (professional or personal dogs in a formal class
   environment)
6. Self-motivated, independent worker with attention to detail
7. Proven leadership and training skills
8. Ability to work in a flexible, PM, seven-day, customer focused environment
9. Good decision and problem-solving skills
10. Good organization and planning skills
11. Demonstrated flexibility and proven coping skills
12. Good financial & credit history per company background & credit checks

PM Hourly Rate - $17.00 - $19.00, depending on experience

Job Description Overview:

Kenl Inn Reservation Agent is a vital part of our team. This job involves ensuring that customers’ needs
are met by contacting all our department’s services, answering their questions, and assisting with any
problems that arise during their stay. The Kenl Inn Reservation Agent interacts with customers through
phone and email to manage reservations, cancelations, and changes to their pet’s bookings. This role
requires excellent communication skills, to provide first-class customer service while overseeing
multiple tasks efficiently.

To excel in this Kenl Inn Reservation Agent job, candidates should have strong interpersonal and
organizational skills. They need to be meticulous and accurate, as every reservation they make must be
error-free. This job is most suitable for individuals who possess the ability to remain calm under
pressure and maintain their professionalism when managing difficult customers or during busy periods.

The Kenl Inn Reservation Agent job description requires candidates willing to work in a fast-paced,
dynamic environment that thrives on teamwork and customer satisfaction. It is a highly rewarding job
that involves helping people have a memorable experience while their pets enjoy their stay here at
Kenl Inn. The Kenl Inn Reservation agent reports to the Front Office Manager.

Job Duties and Responsibilities:

• Answer incoming calls and emails regarding Kenl Inn reservations
• Make pro-active reservations sales calls to new and existing customers
• Assist customers with booking, modifying, and cancelling reservations as necessary
• Provide information about Kenl Inn’s facilities, pricing, and policies
• Upsell kennel accommodations and departmental packages to customers to increase revenue
• Accurately input guest information and payment details into reservation system
• Ensure all reservations are properly documented and confirmed with customers
• Assist in managing kennel inventory and allocate kennels based on availability and customers preferences
• Collaborate with other all departments, such as front desk staff, kennel, grooming, training departments and management to deliver high-quality service to customers
• Maintain knowledge of area events and competitors to assist the General and Front Office Manager with sales strategies
• Handle customer complaints or issues related to reservations and escalate to management, as necessary.

Experience and Education Requirements:

To become a Kenl Inn Reservation Agent, you need a high school diploma or equivalent education or
post-secondary education in hospitality sales or customer service. 2 – 4 years’ experience working in
customer service roles or in the hospitality industry are required. Good communication skills, both
written and verbal, are required, as a reservation agent is responsible for interacting with potential
customers. Basic computer skills are necessary as agents must navigate our new reservation system
and database programs. Working as a Kenl Inn Reservation Agent requires a friendly and professional
demeanor, diligence, and the ability to work well under pressure.

• Saturday working hours may be required, based on demand of our customers and seasonality
• Qualified candidates must be able to work Full-time hours
• Kenl Inn benefits and continuing education classes will be offered after a ninety probationary period
• Looking to fill this position as soon as possible

Other duties and responsibilities, as required:

• Telephone calls should be answered promptly with the Company greeting, your name and an offer of assistance. Calls for management should be screened and announced – not just put through. If the person being called is not in, ask if they would like voice mail. If not, document messages for management on phone message pads complete with date, time of call, phone number, complete message & your initials. Check phone frequently for missed call messages and return promptly.
• Show appreciation to our customers for visiting and encourage them to use our services. Explain our focus on pet wellness and quality care provided in all our services.
• Utilize friendly sales techniques to upsell clients additional service and products that will benefit their pets.
• Collaborate with dissatisfied clients to resolve issues to retain clients.

Reservations & Invoice Processing

• Making and soliciting new client reservations.
• Enter “complete” client reservations in point-of-sale system as outlined in Bookings procedures; including extra charges as per pet policies (e.g., pick up fees, half day board fees, etc.).
• Receive payments and process invoices as described in the Invoice Processing procedures. Timely collect all invoices posted to pending bills.
• Keep familiar with management approved payment exceptions and client prepayments/credits and keep accurate records for all.

Position paid on an hourly basis starting at $17.00, depending on sales and customer service experience, plus monthly incentives.

Kenl-Inn Dog Training Manager facilitates and coordinates educational classes, training in safety and dog training. Responsible for the administration of safety functions within KENL INN in the most professional, timely, accurate, and profitable manner. Conduct or delegate on-site safety inspections. Coordinate, facilitate or delegate safety training presentations in staff meetings and/or training events. Ensure state, federal and company documentation is accurate and legally sound. Coordinate, facilitate or delegate the various dog training schedules and classes. Develop additional dog training activities/programs. Directly reports to the General Manager for proper direction, interpretation and evaluation.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Coordinates and instructs others in dog training, following KENL INN training program guidelines
• Directly supervises other trainers
• Fulfills supervisory responsibilities in accordance with KENL INN’S policies and applicable laws
• Selects, develops and uses training/instructional methods and procedures appropriate to dogs and owners
• Communicates effectively with owner-customers and potential clients to promote the dog training classes and public education
• Effectively communicates to customers the supplies needed to successfully complete each training class and to maintain a well-behaved dog
• Creates and maintains marketing efforts to promote dog training classes, workshops, and/or canine education events
• Monitors and assesses each class to determine strong and weak points, to improve overall quality
• Gathers data on each class to suggest improvements in policies, procedures, places, times, methods, etc.
• Ensures the area used to conduct classes is clean, stocked with proper equipment, and safe for both customers and dogs
• Advises customers in solving various training and behavior problems, and items needed to assist in solving those problems
• Motivates customers and dogs to ensure both achieve success and satisfaction with training services
• Research, develop, design, and write marketing literature and other promotional materials i.e., brochures. Ensure materials are professional and present KENL INN’S services in a positive and detailed manner. Continue to update website.
• Follow instructions, respond to Management direction, and take responsibility for own actions.
• Complete tasks on time or notify appropriate person with an alternate plan.
• Prioritize and plan work activities. Use time efficiently and plan for additional resources.
• Set goals and objectives and develop realistic action plans.
• Adhere to all Company policies and procedures, i.e., personnel, safety, and equipment maintenance and up-keep. Become proficient in areas of production and safety policies and procedures, i.e., lockout/tagout, accident/injury, hazard communication, emergency exit, personal protective equipment, etc.
• Facilitate and coordinate educational classes and training. Provide pet-related training to customers and the public i.e., obedience, agility, tracking, and conformation.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES

• Ability to communicate effectively and professionally both orally and in writing
• Ability to communicate with dogs effectively while training
• Ability to be enthusiastic about dogs and their wellbeing
• Ability to provide training and supervision for dogs in a safe, nurturing environment
• Ability to collaborate closely with owners to ensure all clients receive quality service from KENL INN
• Ability to assess and make appropriate decisions regarding dog behavior
• Ability to collaborate with other staff to ensure safety and training procedures and initiatives are implemented
• Skilled at possessing professionalism, courtesy, tact, and sound judgment Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, staff, customers, and the public
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Ability to work with mathematical concepts such as probability and statistics.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

DESIRABLE TRAINING AND EXPERIENCE

• Associates degree or equivalent from two-year college or technical school; or six months to one years related experience and/or training; or equivalent combination of education and experience.
• Must have five years of experience and education in dog training and behavior
• Graduation from a senior high school or equivalent
• Must 19 years of age able to work inside the United States
• One year certificate from college or technical school; or one year of related experience and/or training; or equivalent combination of education or experience
• Necessary requirement - Ability to work overtime, holidays and weekend

General Summary of Job – Hourly Position - $15.00 - $20.00, Depending on Experience

The Dog Trainer is responsible for execution and oversight of daily pet dog training services including training dogs, puppy potty & crate training and daycare dog drills training sessions. Additionally, they are responsible for assisting/leading training classes, class orientation and private training. The Dog Trainer assists with training sales efforts and communication with clients regarding training needs or behavior issues/concerns. They also assist with training new pet care counselors and troubleshooting dog behavior issues within the facility. The Dog Trainer reports to the Training Manager.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Conduct dog/client training, including group classes, daycare training and private sessions.
  Document training plan for each pet and progress toward training goals.
• Respond to client inquiries on training programs and sell training services for pet and clients.
• Dog Behavior Training
  a. Ensure new daycare dogs are trained for recall as soon as possible (preferably by
  2 nd or 3 rd visit); provide refresher training as needed
  b. Provide one-on-one training as requested for boarding, daycare, grooming dogs in problem
  areas (leash pulling, listening, jumping, etc.)
  c. Continue education with current issues/theory in the areas of dog behavior, dog training
  techniques, human learning theory and dog daycare. Professional memberships and
  communication group participation in areas of training and daycare.
  d. Assist as needed in teaching Body Language course to Pet Care associates
• Puppy Training
  a. Coordinate schedules for puppies in potty/crate training program
  b. Ensure daily schedule is followed for age of puppy and paperwork properly completed each
  c. Work with Pet Care Counselors to identify concerns or issues so they can be resolved and/or
  communicated and coordinated with parents
  d. Provide daily/weekly updates with parents as needed to ensure appropriate progress of
  puppy through program

Minimum Experience, Skills, Certifications or Academic Background Required

• High school graduate, college preferred and or pet training certification
• 1 – 3 years pet care or training experience
• Excellent written, communication skills and team player
• Self-motivated independent worker experience
• Sales and service experience
• Professional demeanor and appearance
• Proven leadership and training skills
• Good decision and problem-solving skills
• Good organizational and planning skills
• Ability to work weekday and weekends, as business warrants

Pay:  $14.00 - $15.00 – Part-time and Full-time Employment

Kenl-Inn Pet Care Attendant attends and cares for pets such as dogs, cats, birds, and other pets in the KENL INN facility.  Cleans and maintains pet areas and KENL INN property. Directly reports to Kennel Supervisor or Manager, or their designee, for proper direction, interpretation, and evaluation.  Maintains and guarantees KENL INN, INC. quality and safety standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Feed and provide water to pets according to schedule and instructions
• Cleans and disinfects pet areas
• Monitors pets for signs of illness and cares for them according to instructions
• Documents according to instructions i.e. Admissions assessment, diet, medications, food intake, eliminations, and signs of illness, etc.
• Transfers pets between quarters and adjusts controls to regulate temperature and humidity of pets’ quarters.
• Maintains pet enclosures, fenced yards, hiking equipment, and other KENL INN property as assigned
• Plays and hikes with pets and summarizes activity on forms provided for pet owner.
• Attends Company sponsored training events targeted for continuing personal and professional growth and development.
• Observes safety and security procedures, determines appropriate action beyond guidelines, and reports potentially unsafe conditions. Operates equipment as per operation guidelines and usesmaterials properly.
• Reports to Supervisor any failure to adhere to state, federal, or county regulations, and/or KENL INN, INC. work ethics and standards. 
• Reports to Supervisor any deviation from scheduling or quality of service that may become a potential liability or result in client complaints.
• Ability to communicate effectively and professionally both orally and in writing
• Ability to maintain positive working relationships with all employees and departments
• Ability to properly handle, exercise, and control a variety of pets.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees.
• Ability to apply common sense and understanding to conduct detailed (but uninvolved) written or oral instructions.
• Skilled at possessing professionalism, courtesy and tact
• Ability to add, subtract, multiply, and divide.
• Ability to solve problems involving a few concrete variables in standardized situations.
• Skilled at working with a diverse group of customers and co-workers
• Strong organizational skills and the ability to multi-task.
• Must be able to work independently, under pressure meeting client demands and company timelines.
• Ability to maintain confidentiality of customer and company information, including personnel matters. 
• Ability to adjust or adapt to a variety of personalities and work habits. 
• Knowledge of KENL INN Code of Ethics, Pet Care Code of Ethics, KENL INN policy, law, and ability to implement principals and regulations within job duties and interactions

DESIRABLE TRAINING AND EXPERIENCE

• Prior experience working with companion animals and basic knowledge of pet behavior

& characteristics are desired

MINIMUM QUALIFICATIONS

• Graduation from a senior high school or equivalent
• Must 19 years of age
• Ability to work inside the United States

             NECESSARY SPECIAL REQUIREMENTS

• Ability to work all shifts - overtime, holidays and weekends when required
• Part-Time Weekends - 6 AM to 2 PM, 10 AM to 6 PM and 2 PM to 10 PM - Full Time positions are Open as well for the times listed.
• Transportation to and from work
• Team Player

Kenl-Inn Bather/Brusher’s primary duties are to properly prepare, bathe and finish pets by using humane practices and minimizing pet stress. Additionally, the Bather/Brusher is responsible for the maintenance and cleaning of the groom shop. Pet Care Counselors may be cross-trained in bather/brusher procedures for the groom shop. The Bather/Brusher works under the supervision of the Pet Care Coordinator, Senior Groomer &/or Groom Shop Manager and reports to the Pet Care Manager.

Primary Duties

1. Perform bath functions as requested by client and described on the groom card
   • a. Nail trim
   • b. Tooth brushing
   • c. Brush-out
   • d. Bath
2. Prepare dogs for bathing in accordance to procedures
   • a. Brush out dog with proper tools
   • b. Trim nails
   • c. Clean ears
3. Bathe dogs as described in procedures
4. Dry dogs completely
   • a. When time permits hand dry dogs completely
   • b. Cage dryer is to be used for bath dogs, intermediate drying of groom dogs, and for dogs that are overstressed by the hand dryer
   • c. All groom dogs must be completely dry and finished drying by hand
5. Finish dogs as described in procedures
   • a. All dogs should be finish brushed and combed.
   • b. Bath dogs should have cologne and bandana applied unless client requests otherwise.
6. Keep bathing stations stocked with supplies, tools cleaned and ready for use.
7. Keep groom shop clean
   • a. During the work day keep the room safe by wiping up water spills and pet accidents as soon as possible
   • b. At the end of each workday all hair should be swept/mopped from the floor and cleaned from tubs/shower
   • c. Holding cages should be ready for next day’s arrivals
8. Update pet status on white board and point of sale system. Advise receptionist when dogs that are to be “called when ready” are finished.
9. Walk dogs that are kept in groom shop in accordance to procedures and note time of walk on white board or groom card
10. Follow safety procedures for pets and staff at all times. Ask for assistance when a pet is stressed, very difficult to manage or showing any signs of injury.
    Minimum Experience, Skills, Certification or Academic Background Required
11. High school graduate or GED preferred
12. Good oral communication skills
13. Previous work experience demonstrating dependability
14. Previous experience providing animal care (personal or job related)
15. Self-motivated, independent worker
16. Proven ability to follow instructions and learn new things
17. Ability to work in a team environment
18. Demonstrated flexibility and proven coping skills

Minimum Experience, Skills, Certification or Academic Background Required

1. High school graduate or GED preferred
2. Good oral communication skills
3. Previous work experience demonstrating dependability
4. Previous experience providing animal care (personal or job related)
5. Self-motivated, independent worker
6. Proven ability to follow instructions and learn new things
7. Ability to work in a team environment
8. Demonstrated flexibility and proven coping skills