Job Description - Kenl Inn – Full-Time Position

The Guest Services Supervisor is responsible for supervising customer service agents, reservation sales, retail
inventory, processing invoices & payments, financial end-of-day closing procedures and administrative duties in
support of these functions for the Company. Additionally, they are responsible for supervising and ensuring the
maintenance and cleaning of the reception/retail area/public areas. Reports to the General Manager.

Primary Duties

Customer Service
a. Our priority is servicing the clients by greeting everyone who enters and helping.
b. Telephone calls by CSR’s and Reservations should be processed daily to new and existing clients as a
follow-up to monitor satisfaction.

Managing Staff
a. Monitor reservations & invoice processing to ensure procedures are properly followed.
b. Monitor contractual paperwork processing & expired.
c. Monitor monthly customer service agents.

Training Receptionist/Cashiers
a. Train inexperienced staff in accordance with training checklists, i.e. Dog Gurus, Fear Free etc.
b. Ensure regular checks on work conducted to ensure consistency.

Retail Inventory
a. Assist clients in sale of retail inventory.

Other Job Duties

Management Projects
a. Create member renewal emails and ensure member listing & point of sale software are properly
updated.

Administrative
a. Prepare cash and check bank deposits for management.
b. Check email throughout day, return messages within 24 hours of receipt and monitor that info email
account is also managed timely.
c. Manage credit card on file process to ensure signature forms are maintained for all clients and cards
have not expired.

Other:
a. Cleaning tasks as outlined and performed daily

Minimum Experience, Skills, Certifications or Academic Background Required

1. High school graduate, college preferred
2. 2 – 4 years’ experience providing client service and processing payments
3. 2 - 3 years' experience supervising / managing a team for 6 associates or more
4. Good financial acumen necessary
5. Excellent written, oral communication skills and key player
6. Good mathematical and selling skills
   Hourly Rate – depends on experience - $19.00 - $22.00 an hour, plus department tips.
   Benefits – Retirement Plan, Paid Vacation, Paid Sick Time, Health Insurance and more.
   References – Requested

Job Overview:

The Pet Grooming Stylist is responsible for ensuring all pets are properly groomed and finished using humane practices and
minimizing pet stress. Additionally, the Pet Grooming Stylist is responsible for assisting bathers/brushers and the maintenance
and cleaning of the groom shop.

The Pet Grooming Stylist is responsible for communication with clients regarding pet grooming needs or behavior
issues/concerns. They also assist with mentoring team members to improve their skill set, train bather/brushers and assist with
dog skin or health issues within the facility. The Pet Grooming Stylist reports to the Grooming Manager and or Grooming
Supervisor.

ESSENTIAL DUTIES & RESPONSIBILITIES

-Oversee groom functions for those pets to ensure completion as requested by client and described on the groom card
or instruction form. Provide an attractive pet style that meets the client’s expectations and is appropriate for the pet.

-Ensure bathers/brushers prepare dogs for grooming in accordance with procedures.

-Observe dog’s coat conditions and when necessary, recommend shaving downs versus dematting of pets.

-Ensure receptionist is advised of extra charges required for brush-out, dematting or assistance fees.

-Finish dogs as described in procedures.

-Bathe dogs/cats as needed.

-Manage your groom’s schedule to ensure departure times are met or clients are notified in advance of delays.

-Keep grooming stations stocked with supplies, tools clean and ready for use.

-Ensure bathers/brushers keep groom shop clean.
a. During the workday, keep the room safe by wiping up water spills and pet accidents as soon as possible.
b. At the end of each workday all hair should be swept/mopped from floor and cleaned from tubs/shower.
c. Holding cages should be ready for the next day’s arrivals.

-Update pet status on white board and point of sale system. Advise receptionist when dogs that are to be “called when
ready” are finished.

-Always follow safety procedures for pets and staff. Help when a pet is stressed, difficult to manage or show any signs
of injury.

-Monitor your bathing dogs & cats to ensure procedures are properly followed and constructive feedback is provided to
as needed.

-Maintain procedures for all animal care/bathing functions making changes as needed and proposing new procedures
to management.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES

-High school graduate

-Excellent oral & good written communication skills

-Professional groom school graduates preferred or similar grooming experience

-Proven pet handling experience

-Initiative-taking, independent worker with attention to detail

-Ability to work in a team environment

-Ability to work in a flexible AM / PM, seven-day (one weekend day), client-driven schedule

-Good decision and problem-solving skills

-Good organization and planning skills

-Demonstrated flexibility and proven people skills

-Proper transportation to and from work

Hourly Rate - Dependent Upon Experience + Gratuities

Job Overview:

A Pool Status or On-Call Pet Care Attendant attends to and cares for pets such as dogs, cats, birds, and other pets within a (24)
hour notice at our KENL INN facility. Great opportunity for high school and college students to pick up a few hours a month with
great pay. Job requirements may be cleaning and maintaining pet areas, taking dogs on nature hikes or managing our daycare yards
while the dogs are outside. Reports to Kennel Supervisor or Manager, for proper direction, interpretation, and evaluation. Maintains
and guarantees KENL INN, INC. quality and safety standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

● Provide water for pets according to schedule and instructions
● Cleans and disinfects pet areas
● Transfers pets between quarters and adjusts controls to regulate temperature and humidity of pets’ quarters.
● Maintains pet enclosures, fenced yards, hiking equipment, and other KENL INN property as assigned
● Plays and hikes with pets and summarizes activity on forms provided for pet owners.
● Attends Company sponsored training events targeted for continuing personal and professional growth and development.
● Observes safety and security procedures, determines appropriate action beyond guidelines, and reports potentially unsafe
conditions.
● Operates equipment as per operation guidelines and uses materials properly. Reports to Supervisor any failure to adhere to state,
federal, or county regulations, and/or KENL INN, INC. work ethics and standards.
● Reports to Supervisor any deviation from scheduling or quality of service that may become a potential liability or result in client
complaints.
● Performs related work as required.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES

● Ability to work at short notice, due to call-offs and when current associates are sick

● Ability to properly handle, exercise, and control a variety of pets.

● Ability to effectively present information in one-on-one and small group situations to customers and other employees.

● Ability to apply common sense and understanding to conduct detailed written or oral instructions.

● Ability to add, subtract, multiply, and divide.

● Ability to solve problems involving a few concrete variables in standardized situations.

● Skilled at working with a diverse group of co-workers

● Strong organizational skills and the ability to multi-task.

● Must be able to work independently, under pressure meeting client demands and company timelines.

● Ability to maintain confidentiality of customer and company information, including personnel matters

● Ability to adjust or adapt to a variety of personalities and work habits.

● Knowledge of KENL INN Code of Ethics, Pet Care Code of Ethics, KENL INN policy, law, and ability to implement principals

and regulations within job duties and interactions

● Must be able to communicate and handle conflict in a professional manner

● Ability to accept feedback and contribute to building a positive team spirit

● Ability to wear personal protective equipment and uniforms as required to maintain safe working conditions

Hourly Rate - $15.00 + Gratuities

Pay:  $14.00 - $15.00 – Part-time and Full-time Employment

Kenl-Inn Pet Care Attendant attends and cares for pets such as dogs, cats, birds, and other pets in the KENL INN facility.  Cleans and maintains pet areas and KENL INN property. Directly reports to Kennel Supervisor or Manager, or their designee, for proper direction, interpretation, and evaluation.  Maintains and guarantees KENL INN, INC. quality and safety standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Feed and provide water to pets according to schedule and instructions
• Cleans and disinfects pet areas
• Monitors pets for signs of illness and cares for them according to instructions
• Documents according to instructions i.e. Admissions assessment, diet, medications, food intake, eliminations, and signs of illness, etc.
• Transfers pets between quarters and adjusts controls to regulate temperature and humidity of pets’ quarters.
• Maintains pet enclosures, fenced yards, hiking equipment, and other KENL INN property as assigned
• Plays and hikes with pets and summarizes activity on forms provided for pet owner.
• Attends Company sponsored training events targeted for continuing personal and professional growth and development.
• Observes safety and security procedures, determines appropriate action beyond guidelines, and reports potentially unsafe conditions. Operates equipment as per operation guidelines and usesmaterials properly.
• Reports to Supervisor any failure to adhere to state, federal, or county regulations, and/or KENL INN, INC. work ethics and standards. 
• Reports to Supervisor any deviation from scheduling or quality of service that may become a potential liability or result in client complaints.
• Ability to communicate effectively and professionally both orally and in writing
• Ability to maintain positive working relationships with all employees and departments
• Ability to properly handle, exercise, and control a variety of pets.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees.
• Ability to apply common sense and understanding to conduct detailed (but uninvolved) written or oral instructions.
• Skilled at possessing professionalism, courtesy and tact
• Ability to add, subtract, multiply, and divide.
• Ability to solve problems involving a few concrete variables in standardized situations.
• Skilled at working with a diverse group of customers and co-workers
• Strong organizational skills and the ability to multi-task.
• Must be able to work independently, under pressure meeting client demands and company timelines.
• Ability to maintain confidentiality of customer and company information, including personnel matters. 
• Ability to adjust or adapt to a variety of personalities and work habits. 
• Knowledge of KENL INN Code of Ethics, Pet Care Code of Ethics, KENL INN policy, law, and ability to implement principals and regulations within job duties and interactions

DESIRABLE TRAINING AND EXPERIENCE

• Prior experience working with companion animals and basic knowledge of pet behavior

& characteristics are desired

MINIMUM QUALIFICATIONS

• Graduation from a senior high school or equivalent
• Must 19 years of age
• Ability to work inside the United States

             NECESSARY SPECIAL REQUIREMENTS

• Ability to work all shifts - overtime, holidays and weekends when required
• Part-Time Weekends - 6 AM to 2 PM, 10 AM to 6 PM and 2 PM to 10 PM - Full Time positions are Open as well for the times listed.
• Transportation to and from work
• Team Player

Ken-Inn Facility Maintenance Associate, you will play a crucial role in ensuring the smooth operation and maintenance of all mechanical, electrical, and structural systems within our facility. Your expertise will help create a safe and comfortable environment for our pets and staff, contributing to an exceptional guest experience.

Duties and Responsibilities

• Maintenance and Repairs: Perform routine inspections, maintenance, and repairs on HVAC, plumbing, electrical, and mechanical systems to ensure they are in optimal working condition.
• Emergency Response: Respond promptly to emergency situations, such as power outages, plumbing leaks, and equipment failures, and take necessary actions to mitigate the impact on guests and staff.
• Equipment Monitoring: Monitor and maintain facility equipment, including to ensure its reliability and safety.
• Energy Efficiency: Implement energy-saving measures and eco-friendly practices to reduce utility costs and minimize the facilities environmental footprint.
• Project Management: As requested by General Manager
• Record Keeping: Maintain accurate records of maintenance activities, equipment inspections, and work orders to track maintenance history and plan for future maintenance needs.
• Safety Compliance: Ensure compliance with all safety standards and regulations, conducting regular safety inspections and addressing any identified hazards promptly.
• Training and Support: Provide training and guidance to staff on safety procedures and equipment operation to promote a safe working environment.
• Vendor Relations: Coordinate with external contractors, suppliers, and vendors for specialized maintenance and repair services when necessary.
• Budget Management: Assist in budget planning by providing input on maintenance and repair needs and controlling expenses within budgetary constraints.
• Routinely mow KENL INN properties including the front, sides, agility field, and hiking trail
• Routinely trim grasses and plants to acceptable height
• Control noxious weeds with the use of chemicals
• Remove snow in parking lots using a tractor
• Brush and sanitize play yards

Requirements and Qualifications

• High school diploma or equivalent; technical certifications or vocational training in relevant fields preferred.
• Proven experience in facility maintenance, or a related role.
• Knowledge of HVAC, electrical, plumbing, and mechanical systems.
• Familiarity with building codes, safety regulations, and energy-efficient practices.
• Excellent problem-solving skills and the ability to work under pressure in emergency situations.
• Strong attention to detail and organizational skills.
• Good communication skills for interacting with guests, staff, and external partners.
• Physical fitness and stamina to perform manual labor and lift heavy objects.
• Availability to work flexible hours, including evenings, weekends, and holidays, as needed.
• Knowledge of maintenance management systems is a plus.
• Ability to maintain confidentiality of customer and company information
• Knowledge of KENL INN Code of Ethics, Pet Care Code of Ethics, KENL INN policy, law, and ability to implement principals and regulations within job duties and interactions
• Valid driver's license required