Kenl Inn - Customer Relations Manager

The Customer Service Manager manages all Customer Relations staff, fulfilling management responsibilities aligned with KENL INN policies and applicable laws. Work includes coordinating front office activities, schedules, retail inventory, training, coaching / counseling, and work to resolve complaints and issues as needed. This role assigns duties to staff on the team and observes performance to ensure adherence to KENL INN policies and established operating procedures, and quality and safety standards. This work requires a friendly demeanor, cheerful outlook, and ability to work with the public consistently.

Full-Time Position

40 hours/week
5-day week

• Ability to work until 7:30 PM if needed and weekends
• Flexible days off
• Overtime may be required during peak season

KENL INN Benefits

• Health Insurance
• Life Insurance
• 401K
• Vision and Dental Insurance
• Paid time Off.
• Tips
• Discounted Services

TRAINING AND EXPERIENCE

Bachelor’s or associate degree preferred or two-year related experience and / or training, or equivalent combination of education and experience. Two years of pet care or pet handling experience is desirable, yet not mandatory.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES

• Ability to communicate effectively and professionally both orally and in writing with team and clients.
• Computer skills are mandatory and experience in QuickBooks and or finance
• Ability to establish and maintain a good working relationship with vendors and ancillary personnel companies.
• Ability to effectively perform and lead a team of (8) with office management.
• Ability to observe safety and security procedures.
• Skilled at working with a diverse group of customers and co-workers.
• Ability to promote teamwork and maintain positive working relationships with all employees and departments.
• Strong supervisory skills

The Customer Service Representative serves as the main point of on-site contact for KENL INN customers.  Work includes coordinating front office activities, answering the phone, taking reservations for KENL INN services, assisting customers, and documenting requests and information into the computer system. The Customer Service Representative will resolve complaints and issues as needed, with management assistance.  This work requires a friendly demeanor, positive attitude, and ability to work with the public consistently.  

Closing Shift – Part Time or Full Time Positions – Mid-afternoon to early evening with shift ending around 7:30 PM

20 hours/week, depending on business demands - 4-day week - Overtime may be required during peak seasons.

KENL INN Benefits

Health Insurance - Life Insurance - 401K - Paid time Off – Tipped Position - Discounted Services once eligible

Minimum Qualifications

• Graduation from high school or equivalent
• Must 19 years of age
• Desirable Training and Experience
• Customer service skills and knowledge of computer database software applications

Required Knowledge, Skills, and Abilities

• Ability to communicate effectively and professionally both orally and in writing.
• Ability to effectively perform general office management responsibilities.
• Knowledge of mathematical concepts, and ability to read charts, graphs, etc.
• Strong interpersonal skills, point of sale experience, retail experience a plus, outstanding customer service skills
• Ability to read, analyze, and interpret general business professional journals and technical procedures.
• Ability to write business notes and understand customer needs.
• Knowledge of computer database software applications
• Strong organizational skills to manage workload.
• Ability to work well under time constraints.
• Operate equipment properly and within guidelines.
• Ability to maintain confidentiality of customer and company information.

Knowledge of KENL INN Code of Ethics, Pet Care Code of Ethics, KENL INN policy, law, and ability to implement principals and regulations within job duties and interactions.

Ensure laws and KENL INN policies and principles are followed.

Location: Kenl Inn

Position Type: Full-time / Part-time

Experience Level: Entry-level to Experienced

About Us

Kenl Inn is a full-service pet care facility offering training, daycare, boarding, and grooming. Our training department works closely with every part of the facility, giving our trainers hands-on experience with a wide variety of dogs, temperaments, and learning styles. We believe in developing both great dogs and great trainers.

Our Training Philosophy

We follow a balanced training approach, combining clear communication, structure, and positive reinforcement to help dogs and owners succeed. Our goal is practical, real-world results while maintaining respect for the dog and strengthening the human–dog relationship.

What You’ll Do

As a Dog Trainer, you’ll work with dogs in a variety of training formats, including:

• Private lessons with clients and their dogs
• Board & Train programs, working with dogs staying at our facility
• Day Training sessions with daycare dogs
• Group classes, from foundations to more advanced skills

You’ll collaborate with fellow trainers and facility staff, track training progress, and help educate clients on handling, management, and follow-through.

Who We’re Looking For

• Passion for dogs and a strong desire to work with them professionally
• Comfortable handling dogs of different sizes, breeds, and temperaments
• Strong communication skills with both dogs and people
• Reliable, motivated, and eager to learn
• Able to work in a fast-paced, hands-on environment

Dog training experience is not required, but it is a plus. We are happy to train the right person who brings the right attitude, work ethic, and love for dogs.

What We Offer

• Structured training and mentorship within our training department
• Exposure to multiple training styles and program types
• Opportunities for growth and advancement
• A supportive team environment with people who genuinely care about dogs
• Competitive pay based on experience and role

Physical Requirements

• Ability to stand, walk, and work on your feet for extended periods
• Ability to safely handle and control dogs of various sizes
• Comfortable working indoors and outdoors in different conditions