Position: Facility Maintenance 

Job Status: Non-Exempt / Full or Part time                              

Reports to: General Manager

Supervisory Responsibilities: No               

Facility Maintenance, you will play a crucial role in ensuring the smooth operation and maintenance of all mechanical, electrical, and structural systems within our facility. Your expertise will help create a safe and comfortable environment for our pets and staff, contributing to an exceptional guest experience.

Duties and Responsibilities

• Maintenance and Repairs: Perform routine inspections, maintenance, and repairs on HVAC, plumbing, electrical, and mechanical systems or KI suppliers to ensure they are in optimal working condition.
• Emergency Response: Respond promptly to emergency situations, such as power outages, plumbing leaks, and equipment failures, and take necessary actions to mitigate the impact on guests and staff.
• Equipment Monitoring: Monitor and maintain facility equipment, including to ensure its reliability and safety.
• Energy Efficiency: Implement energy-saving measures and eco-friendly practices to reduce utility costs and minimize the facilities environmental footprint.
• Project Management: As requested by General Manager
• Record Keeping: Maintain accurate records of maintenance activities, equipment inspections, and work orders to track maintenance history and plan for future maintenance needs.
• Safety Compliance: Ensure compliance with all safety standards and regulations, conducting regular safety inspections and addressing any identified hazards promptly.
• Training and Support: Provide training and guidance to staff on safety procedures and equipment operation to promote a safe working environment.
• Vendor Relations: Coordinate with external contractors, suppliers, and vendors for specialized maintenance and repair services when necessary.
• Budget Management: Assist in budget planning by providing input on maintenance and repair needs and controlling expenses within budgetary constraints.
• Routinely mow KENL INN properties including the front, sides, agility field, and hiking trail
• Routinely trim grasses and plants to acceptable height
• Control noxious weeds with the use of chemicals
• Remove snow in parking lots using a tractor
• Routine facility inspections and reporting

Requirements and Qualifications

• Technical certifications or vocational training in relevant fields are preferred.
• Proven experience in facility maintenance, or a related role.
• Knowledge of HVAC, electrical, plumbing, and mechanical systems.
• Familiarity with building codes, safety regulations, and energy-efficient practices.
• Excellent problem-solving skills and the ability to work under pressure in emergency situations.
• Strong attention to detail and organizational skills.
• Good communication skills for interacting with guests, staff, manager and external partners.
• Physically fit to perform manual labor and lift heavy objects.
• Availability to work flexible hours, including evenings, Saturday, and holidays, as needed.
• Knowledge of maintenance management systems is a plus.
• Ability to maintain confidentiality of customer and company information
• Ability to learn KENL INN’s Code of Ethics, Pet Care Code of Ethics, KENL INN policies, law, and ability to implement principals and regulations within job duties and interactions
• Valid driver's license required

Pay - $20.00+ an hour, depending on experience

Work Schedule - Days need to be flexible based on customers and team’s needs

Availability – Immediate or after 2-week notice

References Needed - Yes

The Manager – Kennel and Pet Care Services supervises all KENL INN Pet Care Attendants and is responsible for the quality and quantity of services provided as well as the financial viability of the department. Work includes ensuring self and team adhere to KENL INN quality and safety standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Directly supervises and coordinates all Pet Care Attendants. Fulfills supervisory responsibilities in accordance with KENL INN’s policies and applicable laws.
• Monitors and coordinates daily work schedule to expedite accomplishment or essential and emergency tasks. Issues instructions to staff, examines work results, and provides training to improve performance.
• Develops and implements changes in working conditions and use of equipment to increase efficiency of staff.
• Interprets Company policies to staff and enforces safety regulations
• Analyzes and resolves work problems and/or assists staff in resolving work problems
• Interviews candidates in accordance with best practices
• Hires qualified candidates and trains to set new employees up for success, to include all Onboarding responsibilities
• Appraises performance on a monthly / quarterly / annual basis
• Coordinates the ordering of supplies and equipment and maintains inventory control in conjunction with the General Manager.
• Promotes a safe and calming environment by ensuring that techniques and restraints
• Report to the GM any failures to adhere to state, federal, or county regulations or KENL INN work ethics and standards
• Report to General Manager any deviation from scheduling or quality of service that may become a potential liability or result in client complaints
• Performs related work as required and specified by the General Manager.
• Ability to communicate effectively and professionally both orally and in writing
• Ability to lead and collaborate with other staff to ensure coordination of activities
• Ability to promote teamwork and maintain positive working relationships with all employees and departments.
• Ability to properly manage, exercise, and control large and/or difficult pets
• Skilled at possessing professionalism, courtesy, tact, and sound judgment
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, staff, customers, and the general public
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to work with mathematical concepts such as probability and statistics.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to apply common sense understanding to conduct detailed written or oral instructions
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Knowledge of computer database software applications
• Skilled at working with a diverse group of customers and co-workers
• Strong organizational skills to manage caseloads and business Plans and Actions
• Ability to work well under time constraints and work a flexible work schedule
• Ability to maintain confidentiality of customer and company information
• Knowledge of KENL INN Code of Ethics, Pet Care Code of Ethics, KENL INN policy, law, and ability to implement principals and regulations within job duties and interactions
• Ability to establish and maintain effective working relationships with Owner, coworkers, customers, and other management
• Able to work AM or PM shifts, overtime, holidays, weekends as needed

DESIRABLE TRAINING AND EXPERIENCE

• Associate degree or equivalent from two-year college or technical school; or 2-4 years related experience and/or training; or equivalent combination of education and experience

• At least two - four years of experience with companion pets, hospitality and basic knowledge of pet behavior & characteristics is required
• Pet and Human CPR Certification – willing to be certified in the first 60 days of employment