Job Description – Kenl Inn – Full-Time Position

The Guest Services Supervisor is responsible for supervising customer service agents, reservation sales, retail
inventory, processing invoices & payments, financial end-of-day closing procedures and administrative duties in
support of these functions for the Company. Additionally, they are responsible for supervising and ensuring the
maintenance and cleaning of the reception/retail area/public areas. Reports to the General Manager.

Primary Duties

Customer Service
a. Our priority is servicing the clients by greeting everyone who enters and helping.
b. Telephone calls by CSR’s and Reservations should be processed daily to new and existing clients as a
follow-up to monitor satisfaction.

Managing Staff
a. Monitor reservations & invoice processing to ensure procedures are properly followed.
b. Monitor contractual paperwork processing & expired.
c. Monitor monthly customer service agents.

Training Receptionist/Cashiers
a. Train inexperienced staff in accordance with training checklists, i.e. Dog Gurus, Fear Free etc.
b. Ensure regular checks on work conducted to ensure consistency.

Retail Inventory
a. Assist clients in sale of retail inventory.

Other Job Duties

Management Projects
a. Create member renewal emails and ensure member listing & point of sale software are properly
updated.

Administrative
a. Prepare cash and check bank deposits for management.
b. Check email throughout day, return messages within 24 hours of receipt and monitor that info email
account is also managed timely.
c. Manage credit card on file process to ensure signature forms are maintained for all clients and cards
have not expired.

Other:
a. Cleaning tasks as outlined and performed daily

Minimum Experience, Skills, Certifications or Academic Background Required

1. High school graduate, college preferred
2. 2 – 4 years’ experience providing client service and processing payments
3. 2 – 3 years’ experience supervising / managing a team for 6 associates or more
4. Good financial acumen necessary
5. Excellent written, oral communication skills and key player
6. Good mathematical and selling skills
   Hourly Rate – depends on experience – $19.00 – $22.00 an hour, plus department tips.
   Benefits – Retirement Plan, Paid Vacation, Paid Sick Time, Health Insurance and more.
   References – Requested